Our Warranty Policy
We stand behind the quality of our products with a comprehensive warranty program.
Techified 3D Premium Warranty
Every Techified 3D product comes with our premium warranty, ensuring your complete satisfaction and peace of mind.
What's Covered
Manufacturing Defects
All our products are covered against manufacturing defects for a period of 12 months from the date of purchase. This includes issues with printing quality, structural integrity, and finish.
Material Quality
We guarantee the quality of materials used in our products. If you experience any issues with material degradation under normal use conditions, we'll replace your item.
Color Fidelity
We stand behind the color accuracy of our products. If your item's colors significantly differ from what was advertised, we'll address the issue promptly.
Dimensional Accuracy
Our 3D printed products are guaranteed to match the specified dimensions within standard tolerances. If your product doesn't meet these standards, we'll make it right.
Warranty Process
Step 1: Contact Us
Reach out to our customer support team with details about your issue and your order number. We aim to respond within 24 hours.
Step 2: Provide Documentation
Send us photos or videos of the issue to help us better understand the problem. This helps us expedite the warranty process.
Step 3: Evaluation
Our team will evaluate your claim based on the information provided. We may ask for additional details if needed.
Step 4: Resolution
If your claim is approved, we'll offer a replacement, repair, or refund based on the nature of the issue and your preference.
Warranty Exclusions
While our warranty is comprehensive, there are certain situations not covered:
- Damage resulting from improper use, accidents, or negligence
- Normal wear and tear expected with regular use
- Modifications or alterations made to the product after purchase
- Damage caused by extreme environmental conditions
- Products purchased from unauthorized resellers
- Cosmetic issues that don't affect functionality
Need Help?
Our customer support team is ready to assist you with any warranty questions or claims. We're committed to ensuring your satisfaction with every Techified 3D product.